Returns & Exchanges

At QIDI Store, we stand behind the quality of our high-performance electronics and offer a 30-day window for returns or exchanges on all hardware. If you are not completely satisfied with your purchase, our dedicated support team is here to ensure a smooth and transparent resolution.

Return Process

• 1.
  Initiate a Request

  Contact our customer support team via email or our online portal with your order number and the serial number of your device to begin the return process.

• 2.
  Technical Evaluation

  For electronic components and 3D printers, our technicians may provide a brief remote diagnostic to determine if a software update or calibration can resolve the issue without a return.

• 3.
  Secure Packaging

  Once approved, pack the item securely in its original packaging including all cables, manuals, and accessories to prevent damage during transit.

• 4.
  Shipping and Inspection

  Affix the provided return shipping label and drop the package at an authorized carrier; your refund or exchange will be processed within 5-7 business days after our warehouse inspection.