Frequently Asked Questions
Everything you need to know about shopping with QIDI Store.
What is the typical shipping timeframe for my order?
We process all orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, and you will receive a tracking number as soon as your package departs our warehouse.
Do your electronic products come with a warranty?
Yes, all hardware and electronic devices purchased from QIDI Store include a standard 12-month manufacturer warranty covering technical defects and hardware failures.
What is your return policy for opened items?
We offer a 30-day return policy. For electronic items, the product must be in its original packaging with all accessories included. A restocking fee may apply if the original seal is broken.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay.
How can I track the status of my shipment?
Once your order is shipped, you will receive an email confirmation with a tracking link. You can also log into your QIDI Store account and visit the 'Order History' section to see real-time updates.
Do you offer technical support for setup?
Absolutely. Our dedicated technical support team is available via live chat and email to assist you with the initial configuration and troubleshooting of any device purchased from our store.